Support
Most problems have a quick fix below. If yours isn't here, email us — a person reads every message.
We reply within 2 business days. Tell us your iPhone model, your iOS version, and the app version from Profile → About.
Before you write
Three things fix the large majority of reports:
- Force-quit and reopen. Swipe up from the bottom of the screen, flick SuitedUp away, and launch it again.
- Update the app. Open the App Store, tap your profile picture, and pull down to refresh the list of pending updates.
- Restart the iPhone. Unglamorous, and it clears a surprising number of rendering and audio glitches.
Common questions
The app crashes or won't open
Force-quit and reopen first, then restart your iPhone. If it still crashes, delete the app and reinstall it from the App Store — but note that deleting removes your on-device history and ratings, so email us before you do that and we'll see whether there's another fix.
My rating or history disappeared
Progress is stored on your device, not in an account, so it doesn't follow you to a new iPhone and it doesn't survive deleting the app. If it vanished without either of those happening, email us with the date you last played and what you saw.
I paid and don't have my hands
Open SuitedUp, go to Profile, and tap Restore purchases. Make sure you're signed in to the same Apple Account you bought with. If the restore comes back empty, send us the App Store receipt Apple emailed you and we'll sort it out.
How do I manage or cancel a subscription?
Subscriptions are billed by Apple, not by us, so they're managed in your Apple Account: apps.apple.com/account/subscriptions, or on your iPhone in Settings → your name → Subscriptions. Cancelling stops the next renewal and you keep access until the current period ends.
How do I request a refund?
Apple handles all refunds for App Store purchases. Request one at reportaproblem.apple.com with the Apple Account you purchased with. We can't issue refunds directly, but tell us what went wrong and we'll fix the underlying problem.
How do I delete my data?
SuitedUp keeps your results on your device. Deleting the app removes them, and there's an in-app reset in Profile if you'd rather start fresh without uninstalling. See the Privacy Policy for the full picture.
I think the app marked a correct answer wrong
Please tell us — this is the most useful mail we get. Include the mode, your position, the action facing you, your hand, the board if there was one, and what the app said was correct. A screenshot of the verdict screen is ideal. Solver ranges differ between sources, and where a spot is genuinely close we'd rather know about it.
What does the rating mean?
Everyone starts at 500. Correct actions move it up, mistakes move it down, and harder spots move it further. Each mode carries its own rating alongside the overall number, so you can see which street is costing you. It's a training signal, not a ranking against other players.
Is there an Android or iPad version?
Not yet. SuitedUp is built for iPhone. It runs on iPad in iPhone compatibility mode, but the layout isn't designed for it.
Do you have accessibility support?
The app follows your system text size and works with VoiceOver on the main flows. If you hit something that doesn't read correctly or you can't reach a control, email us with the screen and we'll prioritise it.
Is any of this real-money gambling?
No. There's no wagering, no cash-out, and no purchasable chips. Every hand is practice and every amount is shown in big blinds. The app is rated 18+ and is not directed at children.
Reporting a bug
The more of this you can include, the faster we can reproduce it:
- What you did, what you expected, and what happened instead.
- Whether it happens every time or only sometimes.
- iPhone model and iOS version (Settings → General → About).
- App version (Profile → About).
- A screenshot or screen recording.
At a glance
SuitedUp is a training tool. The recommended actions are educational guidance drawn from standard 6-max ranges — they are not a guarantee of results at a real table, and nothing in the app is advice to gamble.